Privacy Policy

This page explains how EGGIO collects, uses, stores, and protects account information,
order records, project activity, cookies, local storage, security logs, and platform data.

EGGIO is a digital resource marketplace operated through eggio.net. This Privacy Policy explains how we collect, use, store, and protect information when users visit EGGIO, create an account, purchase digital resources, submit projects, or interact with platform features.

1. Information We Collect

We may collect the following types of information:

• Account information: username, email address, password hash, membership status, account role, profile information, and account activity.
• Order and transaction information: order ID, product or project purchased, price, payment status, refund status, download access records, and dispute records.
• Project and content information: submitted project descriptions, uploaded resources, review status, moderation records, appeal records, and related platform activity.
• Technical information: IP address, browser type, device information, login logs, security logs, cookies, local storage, session storage, and similar technologies used to operate and protect the platform.
• Communication information: messages, support requests, content reports, business inquiries, and any information you choose to send to us.

2. How We Use Information

We use information to:

• create and manage user accounts;
• process orders and provide access to purchased digital resources;
• operate membership, seller earnings, download access, and platform permission systems;
• review submitted content and enforce platform rules;
• prevent fraud, abuse, spam, unauthorized access, and security risks;
• handle refunds, disputes, appeals, and customer support requests;
• improve EGGIO’s user experience, product structure, and platform reliability;
• comply with applicable legal, tax, accounting, payment, and compliance obligations.

3. Payment Information

EGGIO does not directly store full credit card numbers or complete payment credentials. Payments may be processed by third-party payment providers such as PayPal, Stripe, or other approved payment services. These payment providers may collect and process payment information according to their own policies and legal obligations.

EGGIO may store order records, payment status, transaction references, refund records, and dispute information for platform operation, customer support, fraud prevention, accounting, and compliance purposes.

4. Cookies, Local Storage, and Similar Technologies

EGGIO uses cookies, local storage, session storage, and similar technologies to keep users signed in, protect accounts, remember preferences, support checkout flows, maintain security, and improve the platform.

Some technologies are necessary for the platform to work properly. Optional analytics or marketing technologies, if used, will be handled according to our Cookie Policy.

5. Data Retention

We retain account, order, access, security, and compliance records for as long as necessary to provide EGGIO services, resolve disputes, prevent fraud, comply with legal obligations, maintain platform security, and protect the rights of users and the platform.

Some records, such as order history, refund records, security logs, seller earnings records, and dispute records, may need to be retained even after an account is closed, where necessary for legitimate business, legal, accounting, compliance, or security reasons.

6. Data Sharing

We may share limited information with:

• payment processors for transaction processing and fraud prevention;
• hosting, security, analytics, and infrastructure providers that help operate EGGIO;
• legal, compliance, accounting, or payment partners where necessary;
• authorities or third parties if required by law, valid legal process, or platform safety needs.

We do not sell users’ personal information to advertisers.

7. User Rights and Requests

Users may contact us to request access, correction, or deletion of certain account information. Some information may not be deleted immediately if it is needed for order records, fraud prevention, disputes, legal obligations, or platform security.

8. Security

We use reasonable technical and organizational measures to protect account information, order records, and platform data. However, no online service can guarantee absolute security.